Calvin Associates, Inc.

post »The Customer Can’t Always Be Right | LeClairRyan – JDSupra 7-19-15

August 27 2015, 7:53 pm

Bruce’s Summary: Recently the customer of a Virginia business requested that only a white male should deliver a purchase to their home. The business acquiesced even though it meant bringing back a black male who was en route to make the delivery. This action violated Title VII of the Civil Rights Act of 1964 which “makes clear that an employer’s wish to cater to the actual or imagined discriminatory whims and preferences of its customers is generally not a valid defense for treating employees differently based on their protected characteristics.” Simply put, if an employer caters to a customer’s discriminatory request most of the time that employer will be found in violation. “None of the information contained herein should be construed as legal advice, nor are Calvin Associates consultants engaged to offer legal advice. If there is a need for legal advice, please contact and seek the advice of independent legal counsel.”