If it’s determined that a full investigation is not necessary, but a conflict still exists between parties that impedes company goals, CAI can implement and conduct a conflict resolution process. We objectively read the situation and offer solution suggestions. We don’t take sides or represent either party. We are objective and discreet. We give you the information you need to resolve the issue and get back to work.
The following elements are included in a conflict resolution:
Work with senior management to assess the conflict
Interview all parties involve to understand motivating factors
Focus on events and behaviors, not personalities
Quantify how conflict is affecting people and the team and bring reality check to parties involved
Work with parties involved to solve the problem with no influence from personal or political issues
Collaborate with all parties to achieve a solution